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New Sales | Travel Agent

SMS 2 Call for deal enquiries

Advantages :

Connects to the leads when they are “HOT”.

Plays sound ad in local language.

Live connects to call center if customer shows interest.

Real-time tracking.

Problem

Solution

Impact

A well renowned travel agent started Google ads and newspaper campaign for exquisite travel deals abroad with cell phone number of salesperson for call back. As cell phone can take only 2 calls at a time and only during day time, he missed a large number of leads.

The travel agent published our SMS2Call short code on his website and ads. Those who showed interest by sending an SMS were immediately called back. A prerecorded IVR about the travel deal was played and customers could press 1 to connect with sales person. If salesperson missed the call, he could check log and call back.

The travel agent noticed dramatic increase in conversion of warm leads to customers. He learned that a lot of calls came during non-office hours which they could check in the log and call back during the office hours.