| Use Cases |
New Sales |
Servicing |
Cross Sales |
| Banks |
SMS marketing with callback IVR |
Personal Loan |
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Web API for outbound fraud prevention calls |
Inbound IVR for tele-banking |
Outbound IVR for monthly payment reminders ** |
Increase revenue with advertisement in reminders |
| Real Estate |
SMS/Web/Email marketing with callback IVR for property listing and call forwarding |
Incoming IVR with catalogue of properties |
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Construction linked plan reminders to buyer (allotted )from builder ** |
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| Education |
Newspaper insert marketing with callback IVR |
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Inbound IVR for student information/ school results |
Outbound IVR for weather announcements |
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| Government |
Outbound IVR for broadcasting government initiatives in rural areas |
Inbound IVR for government surveys |
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Outbound IVR for recording daily status updates |
Inbound IVR for payment on telephones |
Pulse Polio reminders |
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| Travel and Airlines |
SMS/Web/Email marketing with callback IVR for new travel deals |
SMS2Call for deal enquiries |
Virtual receptionist |
Outbound IVR for travel delay notifications |
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Outbound IVR with cross-sale of hotels, restaurant deals ** |
| Web Portal |
Database cleanup |
Cick2Call for sales inquiries |
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Inbound IVR as tele-portal to increase the reach of the web portal |
Database Verification |
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| Insurance |
SMS marketing with callback for premium calculator |
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Inbound IVR for insurance payment |
Outbound IVR for delayed monthly payment reminders |
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| Stock Brokerage |
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Inbound IVR for portfolio check. |
Outbound IVR for sending daily stock tips ** |
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| SME |
Song dedicate through SMS |
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Emergency Service Request |
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| Others |
Fund raisng |
Religious Message |
Shops and merchandise |
Automobile Service System ** |
Appointment Confirmation |
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